SURVEY - Outcome Measures in Clinical Case Management

Takes just 3–5 minutes to complete.

Thank you for taking part. This short survey explores the prevalence of outcome measures in Clinical Case Management. Responses are completely anonymous and will be used solely to identify trends and potential barriers.

The findings will be presented as a poster at the BABICM Conference in June 2026.

Q1: Do you hold current membership or registration with any of the following: BABICM, CMSUK, or IRCM?

Q1: Do you hold current membership or registration with any of the following: BABICM, CMSUK, or IRCM? YES NO
If you answered NO to Q1 then please DO NOT complete the survey. Thank you.
Q2: What is your Professional Background?

Q2: What is your Professional Background? Occupational Therapist Physiotherapist Nurse Doctor Psychologist Social Worker Other (please specify)
Q3: How many years have you worked as a Clinical Case Manager?

Q3: How many years have you worked as a Clinical Case Manager? Less than 1 year 1 - 5 years 6 - 10 years 11 - 20 years 20 + years
Q4: On average how many active cases do you manage at any one time?

Q4: On average how many active cases do you manage at any one time? 1 - 5 6 - 10 11 - 15 16 - 20 20 +
Q5: Do you currently use any Outcome Measures?

Q5: Do you currently use any Outcome Measures? YES NOT SURE NO
Only answer Q6 if you selected YES to Q5
Q6: Which Outcome Measures do you use? (Select all that apply)

Q6: Which Outcome Measures do you use? (Select all that apply) FIM / FIM+FAM (Functional Independence Measure + Functional Assessment Measure) CIQ (Community Integration Questionnaire) HADS (Hospital Anxiety and Depression Scale) WHO QOL (World Health Organisation Quality of Life) MPAI-4 (Mayo-Portland Adaptability Inventory) NPDS (Northwick Park Dependency Score) NPCS (Needs and Provision Complexity Scale) PI-ED (Paediatric Index of Emotional Distress) SCIM (Spinal Cord Independence Measure) PHQ-9 (Patient Health Questionnaire for Depression) GAS (Goal Attainment Scale) TOMs (Therapy Outcome Measure) Other (please specify)
Only answer Q7 if you selected NO or NOT SURE to Q5
Q7: What are the main reasons you DO NOT USE Outcome Measures? (Select all that apply)

Q7: What are the main reasons you DO NOT USE Outcome Measures? (Select all that apply) No suitable measure exists for the case management role Time constraints / too busy in practice Not required by funders or insurers Not required by my organisation Lack of training or resources to administer/score them Low perceived added value for long-term case management Cost or licensing issues Other (please specify)
Q8: What are the main reasons you DO USE Outcome Measures? (Select all that apply)

Q8: What are the main reasons you DO USE Outcome Measures? (Select all that apply) Required by my organisation or funders To demonstrate the value and effectiveness of my role as a case manager To support my own clinical decision-making and goal setting Because I believe they improve client / family outcomes To align with evidence-based practice Other (please specify)
Q9: How frequently do you use Outcome Measures in your practice?

Q9: How frequently do you use Outcome Measures in your practice? Routinely (e.g., at baseline, review points, and discharge/end of involvement) Occasionally (e.g., only for specific cases or funding requirements) Rarely Never
Q10: How do you (or your organisation) actually use the Outcome Measure data? (Select all that apply)

Q10: How do you (or your organisation) actually use the Outcome Measure data? (Select all that apply) To report progress or justify continued funding To adjust or refine individual case management plans Shared with the client/family and/or multidisciplinary team For internal quality improvement or service evaluation Collected but not routinely analysed or used Other (please specify)
Q11. What do you see as the main strengths and weaknesses of the outcome measures you currently use in Clinical Case Management?
Q12. Do you think the profession should move towards a small set of standardised/core outcome measures for Clinical Case Management?

Q12. Do you think the profession should move towards a small set of standardised/core outcome measures for Clinical Case Management? YES NO Unsure
Additional comments (Optional)
Is there anything else you would like to add about the use (or non-use) of outcome measures in Clinical Case Management?